Can your Chatbot Handle Leads?

July 27, 2018

Can your chatbot handle leads

Technology has completely revolutionized the way to run a business. Today we are living in a world where a big chunk of the business process relies on automation. In fact, technology has made it possible to even do things that were once thought to be impossible. One of the latest and most useful additions in this automation has been the rise of chatbot app development.

Chatbot app development has simplified the way businesses used to manage customer communications, making things faster and better. In fact, the latest creed of chatbots is being used by business to even take care of their lead handling as well.

Simplifying Business Processes Using Chatbot App Development

  1. Initiate conversation

Interaction plays a vital role in building customer relationships. When customers reach your business through any platform, be it social media, website or any other source for that matter, you need to feed them with the information they are looking for.

Doing this manually is practically impossible. This is where chatbot development services bring a useful addition to your business workflow.

As a business owner, you can deploy chatbots on your website as well as social media channels to make sure no visitor goes out without getting the information they came looking for. This can work to not only build a relationship with the customers but also put your business in good light.

  1. Answer questions

One of the best things about chatbots is that they can handle customer queries efficiently, no matter there are two queries, twenty or two hundred. Even there is immense potential in using chatbots for internal operations , simply and efficiently.

The fact that chatbots are available 24/7, without adding any overhead costs, makes it a smart business investment. Compare this to handling the queries manually; you cannot expect a salesperson to handle multiple queries with the same efficiency at the same time, whereas in case of chatbots there is no decline in efficiency or the speed of response.

  1. Help make a decision  

Chatbots can work as part of your sales team. Based on user interaction and the queries they are faced with,  AI chatbots can supplement content to entice their purchase decision.

For instance, presenting them with the right advertisement and marketing information at the right time based on their past interaction could eventually entice them further into the sales funnel and help them make the decision.

  1. Provide suggestions

Chatbots app development not only will work towards getting the sale cycle complete but also these bots can be used by businesses to entice the users to go beyond what they came to buy.

For instance, pitching them with add-ons based on the purchase they have made could easily make the buy additional stuff. Similarly, the collection of data in chatbots could be used to pitch repeat customers with stuff they came to buy earlier but left without taking action.

Chatbots are everywhere!

If you observe carefully, the four points we have mentioned above represent the four stages of the sales funnel. Now, businesses rely on human efforts to entice the visitor throughout these stages until they are converted into a paying customer. As you can see, chatbots can take charge at every stage and to what humans or the regular salesperson can do, while maintaining better efficiency. And, this is something that businesses are making good use of.

If you run a business, then it is high time to consider using chatbots to manage your lead generation process. After all, business is all about making smart decisions. Looking at all the things mentioned above, it won’t be wrong to say that investing in chatbots is a smart decision.

Want to speed up business simplifying lead generation process? Are you looking to make your sales funnel more streamlined? If that’s the case, you need to supercharge your business with the power of chatbot app development. And, this is exactly what we, Signity Solutions, as a chatbot development company can help you with. We have the best chatbot developers in the industry to help you create your own chatbot. Hire chatbot developers for your company and drop us an email at and we will get back to you to discuss what needs to be done.


Rohit Madaan

Rohit Madaan

Assistant Digital Marketing Manager at Signity Solutions
I am an enthusiastic internet marketer.
Rohit Madaan