Chatbot for Internal Operations Can Improve Employee Satisfaction Index

July 27, 2018

AI Chatbot is one of the top trends in the business world today and for the right reasons. There was a time when they were used primarily for delivering customer services, but now, people in the business world have recognized its immense potential in rendering internal operations simply and efficiently. The consequence of which is chatbot app development, which leads to an improvement in employee satisfaction index.

A Chatbot for Internal Operations Can Improve Employee Satisfaction Index

What does this AI Chatbot Do?

If AI chatbot sounds strange to you, it is because you may have no formal introduction to what chatbots are and what they do? It is a machine, which is a blend of artificial intelligence, a complex algorithm, and functions as rules and mechanisms already fed into it. Now, what it does that makes it so important a topic in today`s world and why business organizations want it deployed to improve the efficiency and speed of their internal operations?

Any employee of the company, in need of a service or content, can ask for it directly to a chatbot through a conversation. It shall be rendered in a moment, without any human intervention, whatsoever. The most prominent problem most of the business organizations used to have, was the lack of interaction between various systems, networks, and interfaces (IT and human).  Bot development services are one of the business automation strategies been used by companies nowadays which have the capacity to act as cross-over between these various systems, networks, and interfaces. It makes them well integrated which has not only improved the user interaction with these systems but also increased the productivity of the company.

All the conversations you make on these AI chatbot are text-based. In fact, it was meant to be like that for a solid reason. A study has revealed, on an average people have phones filled with at least 33 apps. But most of the time, they spend on the phone is consumed by a single messaging app, be that Facebook Messenger, WhatsApp, or whatever. What it shows is people are comfortable with texting.

AI Chatbot for Internal Operations

Employees of your company have to go through many systems in order to get even a simple thing, a leave, for example, done. Because of the different systems performing different tasks, and with no connection between various systems, things really get complicated. An employee has to register his day-off leave on one system, look for leave terms and conditions on another system. And yet, at last, has to go through an email to formally seek a leave for day-off. You can see how complicated a simple internal operation has been made because of the absence of a well integrated, central system to control and execute internal operations.

It is here AI & Machine learning comes to your rescue. It takes upon itself the task of managing everything, including the establishment of a cross-over across the various systems. So AI chatbot makes every task simple and hassle-free for an employee, what was previously time-consuming. An employee has to make a conversation with the AI chatbot which will provide him with the necessary information he needs.

Whether you want it to manage and streamline your employee expenses, or distribute a specific work to a specific person, it does everything for you, as the business owner and your employees. Chatbot app development can even equip you with such an efficient AI chatbot which can help in lead generation as well. When you deploy it in your company, you will see how a chatbot for internal operations improves the employee satisfaction index.

How can AI Chatbot Improve Employee Satisfaction Index

Every business organization has many systems and tasks in operation each day. For example an email, HR system, an intranet system, business applications; and tasks like a holiday booking, scheduling a meeting, handling leads and more. With  AI chatbot, you can automate all these tasks, because they are not only simple but also recurring. Chatbot app development makes these tasks simply a matter of conversation. It saves you plenty of time and workforce, which you can employ to get something more worthwhile and creative done. There are many tasks that are rather complicated and can really frustrate an employee, but AI chatbot makes even those tasks thoroughly enjoyable.

Whenever a query is made, AI chatbot offers relevant, direct and specific information. Think of long FAQs, with AI chatbot, you no longer have to read the whole document, instead, you can ask it questions about specific things you want to know. When you integrate it with your HR system as well, the services it can offer get even more exciting and personal. For example, an employee would want to know how many days have remained out of his allocated leave quota, and AI chatbot would reply him with personalized information as to how many days has he already consumed and how many are remaining. So what it all shows is that chatbots really improve employee satisfaction.

Have your own AI Chatbot!

With that said, you may, too, want to create your own chatbot for your company, and rightly so. You will need to take care of certain things. Your chatbot should reflect the culture of your company, something that you, your employees, are familiar with. So should also be the case with your scripted conversation, it should not look out of the place sort of thing, or weird, but something that atones and blends completely with your company`s brand, values, services, and work-ethics. If these things skip your chatbot script, it would do your company no good, whatsoever.

Signity Solutions, one of the best machine learning companies in India, does exactly that. It takes care of everything your company reflects and develops bots that add real value to your company and the services it offers. So, if looking for a chatbot development company, consider outsourcing to India and join hands with Signity Solutions and get your fully functional maiden AI chatbot now.

Rohit Madaan

Rohit Madaan

Assistant Digital Marketing Manager at Signity Solutions
I am an enthusiastic internet marketer.
Rohit Madaan