Posts Tagged "customer engagement"


Salesforce Spring ’18 Release – Setting the Expectations Right

End of December is exciting for a number of reasons. First one is obvious; it is the beginning of the holiday season which we all cherish. The second reason for the excitement is more confined to the tech community –

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Zoho features to look out for this year

For those of you who are caught up not aware of the new developments taking place in Zoho CRM, this article provides you with insights on the features and enhancements in Zoho that you should look out for the 3

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Why Service Cloud over any other support optimization platform?

Are you looking for smart solutions that provide instant and personalized services to your customers? Is your business suffering on account of increasing customer complaints and higher support costs? Is your current Support Platform troublesome, limited and doesn’t allow customizations,

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Have you started mapping your Customer Journey through your CRM?

Recently I purchased a vacuum cleaner of a reputed brand. The pre-sales experience including the live demo of the equipment and its features were pretty impressive and I decided to make the purchase. Three months later, I reported a technical

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