An Australian educational organization experiences the power of RPA

Achieves 100% compliance, process excellence, and enhanced employee satisfaction

USE CASE

Data extraction

INDUSTRY

Education

HEADQUARTERS

Australia

PRODUCTS

Government affiliated courses

RESULTS

90% reduction in TAT

A process that took weeks is now done within an hour by the bot

100% accuracy in processes

Complete compliance with government regulations

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About The Client

The client is an Australian Govt affiliated educational body that provides vocational training courses in surface extraction, civil construction, jewelry, business, and water industry operations. They design training programs that aim at developing candidates to learn the practical applications of their knowledge. They work with businesses across sectors, helping them upgrade their skills.

Challenges

The client aspired to build an on-demand Software as a Service platform that would allow their trainees and in-house trainers access government-approved courses. Being an affiliated educational body, the curriculum offered required compliance with the government's prescribed guidelines.

This web-based SaaS platform demanded scraping of more than 10K+ courses spanning across approximately 2K web pages from the government training website. Since the government upgraded the courses on their website regularly, there was a need to manually review each course and compare it with the previous version. A task that was almost humanely impossible.

Besides, the manual copy & paste methodology for data extraction resulted in operational delays, errors, and a dip in their internal team satisfaction rate.

The Solution

From the onset, it was established that process automation through robotic bots is the answer(period)

So, the challenge Signity focused on solving was how to build an automation solution that of course would bring in speed and accuracy but would also be easy to operate and maintain by our client’s internal team members.

We call it the human-robot collaboration allowing engagement between human users and robots in a simple, self-serve manner.

Therefore, the RPA solution Signity implemented consisted of an attended bot, an unattended bot, and an easy to handle yet a state-of-the-art client dashboard. The TAT for the entire implementation was 2 weeks.

Key Functions

Bot 1
  • An unattended bot runs at regular intervals to scrape the data on Government websites, identify the new changes and update them on the dashboard for the client team to review. The bot scans 2000+ web pages in under an hour and identifies the new updates available in the content.
Bot 2
  • Essentially, an on-demand bot that functions as and when the client's team wishes to update their content. The client can choose the changes they wish to integrate into their website and initiate the bot with a simple click to carry out the task.

The Impact

An efficient and scalable RPA solution has replaced a rather unexciting manual process that the client earlier followed. It has hugely improved operations brought down human dependency and made the entire course upgradation process accurate.

Here’s a quick synopsis of how the RPA solution implemented by Signity has helped the client :

  • More than a 90% reduction in turnaround time

    By leveraging Signity’s RPA solution, the complete data extraction task is automated. A process that took weeks is now done within an hour by the bot, reducing the operation time by 90%.

  • Reduced human dependency

    The solution made the process almost independent of humans.

  • Accuracy

    The automation helped bring 100% accuracy in processes , ensuring complete compliance with government regulations.

  • Employee satisfaction

    With bots taking over mundane and repetitive tasks, the team can now perform work that truly creates an impact. This has created a sense of purpose, improving overall satisfaction among employees.

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