ChatMate is a team of sales, customer support, and technology veterans who strive to provide 24/7 live customer support to small and medium-sized enterprises.

Chatmate

Client - CTO - The Cash Back App

Technology - iOS, Android

ChatMate | Overview

24/7 Live Chat Support

ChatMate’s sales growth solution include Chatbots and live chat tools with the great chat team in the business. It is an expert at using the power of conversation to deliver more leads from existing website traffic.

How it Works

ChatMate is a 24/7 Live chat support chat system that can be integrated on your website to interact with your customers, drive sales, and capture data.

ChatMate empowers your growth strategy by maximizing your advertisement by converting up to 25% more website visitors into customers. Integrating ChatMate is a seamless process. Once you decide to sign up to their services, you just need to fill-up a simple form, submit a little information about your business, and complete a knowledge transfer form. .

Once there is all the information, ChatMate’s team will install the chat plugin on your website, and it’s all good to go from here.

Currently, ChatMate is working to support 20+ businesses, with more than 25000 chat engagements. It has created more than 4000 leads, with a 98% customer satisfaction rate.

The Challenges

Reseller Model

The app required an API that could manage and correctly stack customer data. To handle this we created a Reseller API model that managed customer’s data, products, and licenses.

Lead Qualification

Every lead that came in through the chat process was filtered through a lead qualification algorithm that separated junk and genuine leads from the bunch of data.

Features

Knowledge-base

It works as a self-serving system across the organization that helps both live chat agents and the online visitor at the same time.

Canned Responses

ChatMate has a bunch of canned responses to answer promptly with accurate information.

Chat Transcript

It helps in identifying the trends in customer pain points and the time taken to address that issue.

Reports

A report will be shared with the organization on the total number of chat sessions, their timing and outcome, average handling time, wait time and response time.

Send us your requirements. We will get back to you with a free quote.

India

Signity Solutions Pvt. Ltd. Netsmartz House, 3rd Floor, Plot #10, Rajiv Gandhi IT Park, Chandigarh 160101 IN.

United States

Signity Solutions, 33 Wood Avenue South, Suite 600 Iselin, New Jersey NJ 08830.

Contact Us

AU : +61-39088 0326

U.K: +44-2031295421

U.S.A : +1-619-309-4653

sales@signitysolutions.com
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