Conversational AI Platform
Built For US Healthcare System

100% HIPAA Compliant Solution
Streamlined Patient Outreach
Reduced Operational Overhead

Talk to Our AI Experts

Fewer Inbound
Patient Calls

Faster Routine
Query Responses

Higher After-Hours
Engagement

Efficient Appointment
Scheduling

Lower Front-Desk Workload

Conversational Layer

An AI-driven conversational interface that understands patient intent, handles natural language queries, and delivers accurate responses across web, mobile, and voice channels.

Healthcare Data Engine

A centralized healthcare knowledge system enabling conversational AI for healthcare to retrieve validated information from services, FAQs, policies, and operational workflows.

Intent Understanding

Advanced NLP models trained on healthcare terminology to identify patient needs, route conversations correctly, and reduce manual intervention across high-frequency interactions.

Channel Orchestration

A unified conversational experience deployed across multiple digital channels, ensuring consistent patient responses regardless of entry point or time of interaction.

Analytics & Insights

Built-in conversation analytics provide visibility into patient intent, unresolved queries, interaction volume, and performance metrics to continuously optimize engagement outcomes.

Compliance & Security

A HIPAA-aligned conversational AI architecture ensures encrypted data handling, controlled access, and audit-ready interaction logs across all patient-facing workflows.

Patient Access Bottlenecks

Challenge

High patient call volumes caused long wait times and delayed access to basic healthcare services.

Solution

We built Hyero AI as a conversational AI for healthcare using NLP-driven intent recognition and automated workflows. The platform was created to handle routine patient queries across digital channels while escalating complex requests to human teams seamlessly.

Impact

Patient access improved significantly, with inbound call volume reduced by 42%.

Disconnected Patient Data

Challenge

Patients received inconsistent responses across channels due to fragmented systems and manual information handling.

Solution

Hyero AI was built with a centralized healthcare knowledge engine powering its conversational layer.
This ensured validated information was delivered consistently across patient interactions, regardless of channel, department, or time of access.

Impact

It led to a 58% faster response time for patient queries and a better experience.

Limited Intent Understanding

Challenge

Existing chatbots failed to understand patient language, resulting in misrouted conversations and manual escalations.

Solution

We built Hyero AI using advanced intent detection models trained on healthcare-specific terminology. Patient queries were interpreted contextually, enabling accurate routing and higher self-service resolution without reliance on keyword-based logic.

Impact

Self-service resolution improved, achieving a 3.6× increase in successful interactions.

Risk and Compliance Gaps

Challenge

The organization lacked interaction visibility while operating under strict HIPAA compliance requirements.

Solution

We designed Hyero AI with built-in analytics and a HIPAA-compliant conversational AI architecture. Encrypted data handling, role-based access, and audit logs enabled real-time insights without compromising patient privacy or regulatory standards.

Impact

Operational efficiency increased while maintaining full compliance across patient-facing interactions.

Conversational AI Engine

Large Language Models with controlled prompting and response validation

Large Language Models

Azure OpenAI (GPT-4, GPT-3.5) | Llama 2 / Llama 3 (self-hosted for private deployments)

NLP

Intent classification | entity extraction | contextual understanding trained on healthcare terminology

Knowledge & RAG Layer

Centralized healthcare knowledge base | vector-based retrieval | semantic search

Backend Framework

Python | FastAPI | REST APIs

Data Storage

PostgreSQL (structured data) | Pinecone (vector embeddings)

Security & Compliance

HIPAA-aligned encryption | role-based access control | audit logging | private cloud or VPC deployment

Healthcare AI Specialists

We specialize in building conversational AI for healthcare, aligned with patient access workflows, care navigation needs, and regulatory expectations.

Top AI Engineers

Our team consists of senior AI engineers experienced in delivering production-ready conversational AI systems for complex, regulated healthcare environments.

HIPAA-First Architecture

Security and compliance are built into the foundation, ensuring conversational AI deployments meet HIPAA standards without limiting scalability or performance.

Enterprise Integrations

We design conversational AI platforms that integrate seamlessly with healthcare systems, CRMs, and scheduling tools without disrupting existing operations.

Proven Business Impact

Every conversational AI solution is designed to deliver measurable improvements in patient experience, operational efficiency, and reducing costs.

Built to Scale

Our architectures support high patient interaction volumes, growing knowledge bases, and future AI enhancements without compromising reliability or governance.

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Contact Info

sales@signitysolutions.com

Conversational AI Platform
Built For US Healthcare System

About The AI Solution

What We Delivered?