The hospitality industry is one of the biggest and fast-growing industries in the world. Though it took a major hit during Covid19, it still grew at 13.9% CAGR, from $3,952.87 billion in 2021 to $4,502.83 billion in 2022, and is expected to reach 6713.6 Billion by 2028.
Though Hospitality is a rapidly growing industry, customer expectation is evolving faster. This sometimes leaves even renowned hospitality brands in a bad light due to their inability to keep up with the changing customer expectations.
Liked You, a German Startup, saw a business opportunity to build a rating app that could help the hospitality industry enhance the quality of its services.
The Client realized there was an increasing gap between customer requirements and the services provided by the hospitality industry. They wanted to create a unique solution that could aid Hotels, Restaurants, and Cafes in capturing customer feedback in real-time and understanding the inconsistency between expectations and service delivered to enhance operations.
The client wished to build a solution that enabled business owners to quickly create an account, enlist their services, and servers to respective services to collect feedback on teams and individuals.
They wish to design a feedback mechanism, a restaurant rating & hotel rating app that allows the customers to get directed to the feedback page through a simple scan of the QR assigned to each server.
To test this solution’s viability, they needed a reliable custom software development company that could help them build the MVP (minimum viable product) in the shortest turnaround time.