Case Study - Customer Service Chatbots | Chatbot Development Company

About Customer Service Chatbot at GITEX

A Chatbot (also known as Bot, IM bot, interactive agent, or Artificial Conversational Entity) is a computer program or an artificial intelligence which conducts a conversation via auditory or textual methods. Such programs are often designed to convincingly simulate how a human would behave as a conversational partner.

Chatbots are typically used in dialog systems for various practical purposes including customer service or information acquisition.

This customer service chatbot was developed to represent an organization at a 37th annual GITEX Technology week held on 8th - 12th Oct 2017.

Here, the purpose of developing a Chatbot is to meet and greet each visitor coming to attend GITEX event based on their gender or religion. The Chatbot needs to be deployed on an Android tablet which is mounted on a robot's face.

The main objective of this Chatbot is to help companies showcase their products and services to the visitors without any human intervention.

The Challenge

Develop and Deploy

To develop and deploy a Chatbot that fulfill the requirements of an organization to showcase their products and services at GITEX event

OCR

Optical Character Recognition (OCR) for scanning badge of each visitor

Recognition Technology

Implementation of Image Recognition technology for scanning each visitor's image

Badge and Identify

A conversational bot needs to be developed in such an intelligent way that it will automatically scan visitor's conference badge and identify whether the person is male, female or a native sheikh person.

The Benefits

The major benefit of implementing the Chatbot in a technological event is to help companies showcase their products, services and other offerings along with their use case scenarios to target and fulfill the requirements of each visitor.

A conversational bot is placed at the event location which will greet each visitor entering the premises.
When a visitor faces towards tablet's camera, the Chatbot automatically recognize whether the person is male, female or a native sheikh and greets them accordingly.
The Chatbot asks the visitors to show their conference badge for scanning, after successful scanning the Chatbot will personally greet visitors with their name (implementation of Google Dialogflow technology) and ask about their area of interest.
Based on interest shown by a visitor, Chatbot will show some videos and tutorials.
Solution also integrates with the backend CRM system to capture the visitor data.
The Chatbot is also implemented on the website to answer customer queries.

In general, Chatbot is used to avoid the dependency on agents which can handle only few conversations at the same time and also proves to be very helpful for businesses that receive lot of enquiries on daily basis.

In general, Chatbot is used to avoid the dependency on agents which can handle only few conversations at the same time and also proves to be very helpful for businesses that receive lot of enquiries on daily basis.

The Artificial Intelligence Revolution Rise of the Chatbots

About Customer Service Chatbot at GITEX

The main objective of this Chatbot is to help companies showcase their products and services to the visitors without any human intervention.