RPA In Healthcare- The Future of Healthcare Automation Explained

July 20, 2020
Kanav Guglani

RPA In Healthcare- The Future of Healthcare Automation Explained-Signity-Solutions

RPA in healthcare is all rage at the moment; from individual practitioners to clinics, people are betting on telemedicine and RPA solutions as a permanent solution to the current COVID-19 situation. 

Let’s unravel the use cases of RPA in healthcare and see if it’s worth the hype.

Novel Coronavirus has disrupted the way the world works, and the healthcare industry is amongst the worst-hit sectors due to the pandemic.

Not only the healthcare providers have to tackle the upsurge of rising cases, but they also tend to the needs of patients already suffering from chronic illnesses. 


While we’re talking healthcare, let’s outline the sections we’d cover in this blog:

  • Application of RPA in Healthcare
  • What is Robotic Process Automation?
  • Benefits of RPA in Healthcare
  • Use Cases of RPA in Healthcare
  • Closing Words

Coronavirus didn’t create new problems in Healthcare. It exposed the broken system. 

With that stated, let’s get back to the topic. 

Healthcare practitioners are proactively working to treat people with flu-like symptoms while ensuring that patients with chronic illnesses are taken care of, and others are marked safe during the crisis. 

But, what if this methodology isn’t feasible in the long run?

That’s the scary bit. 

According to a WHO report, there’s a global shortage for doctors with 2.5 healthcare practitioners to 1000 patients in the United States.


If we factor in all the non-coronavirus patients, the shortage might bring up problems that are bigger than the Pandemic itself. 

With limited doctors, offering high-quality medical services to a population with diverse medical needs poses several challenges- both operational and organization. And Robotic Process Automation aims to solve just that (and more!). 

Application of RPA in Healthcare

RPA will transform the healthcare sector- but for better!

The Healthcare industry is a complex field with a system of interconnected procedures, repetitive tasks, and multiple players across the value chain. 

Applications-of RPA-in-Healthcare-signity-solutions

Considering the current scenarios, healthcare providers can either treat patients or manage and monitor these tasks manually with external assistance from off-the-shelf software.

As patients grow (which they inevitably will) healthcare practitioners will be challenged to fulfill the rudimentary operational tasks including patient onboarding, claim processing, billing, collecting reports, filling prescriptions, and more. 

A majority of these tasks, however, are repetitive and follow a certain set of rules– precisely the features that call for Robotic Process Automation. 

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And that’s not plain speculation. A McKinsey Digital report predicts healthcare to have at least 36% of automation potential. 

Robotic Process Automation in Healthcare presents great potential for improving and streamlining the efficiency of operational and organizational processes. But it’s application isn’t just limited to the healthcare sector. 

Application-of RPA-in-Multiple-Industries-Signity

Automation is pervasive across cross-industries, and we’ve discussed its use-cases and implementation across finance and banking, retail, data-entry, and more. You must check them out to have a real-world understanding of this radical automation technology. 

What is Robotic Process Automation?

Before we shed some light on RPA benefits and use cases for the healthcare sector, let’s briefly understand what is Robotic Process Automation.

RPA Use Cases-Signity

In the words of UiPath (the leading vendor for RPA tools), ‘Robotic Process Automation is the technology that allows anyone today to configure computer software or a “robot” to emulate and integrate the actions of a human interacting within digital systems to execute a business process.’


In other words,

Robotic Process Automation studies the human interaction with the digital systems, and often times using advanced AI technologies, execute these actions, and thereupon business processes- barred of any clerical error

Thanks to the updated speed, and efficiency, several industries are adopting RPA in their business workflows. 

Moreover, the demand for Robotic Process Automation is only to rise, with the global market size to top $10.7Bn, at an average CAGR rate of 33.6% over the next seven years. 

Invest in Robotic Process Automation And Experience A Boom In The Time Of Global Economic Crisis. Talk With The Best RPA Solution Providers

RPA Benefits for Healthcare

A 2019 McKinsey Report highlights Robotic Process Automation as an emerging automation technology that’d completely revamp the current healthcare system. The same report speculates that timely RPA implementation would increase the annual revenue(to-be) between $350Bn to $410Bn by 2025. 


However, the cost-reduction benefit of RPA implementation should be a good enough reason for Healthcare sectors to invest and implement in business process automation. 

Let’s briefly outline the benefits of Robotic Process Automation in Healthcare, for that would provide you a practice-oriented idea about the deployment and application of RPA in Healthcare.

  • Increased Appointment Turnover

Healthcare providers suffer financially for a huge majority of patients either don’t show up or cancel the appointment at the very last minute. 

Effective RPA Implementation with a decent telemedicine solution would help doctors send out appointment reminders to patients, and even ask for follow-ups- increasing appointment turnover, productivity, and efficiency. 

  • Effective Patient Scheduling

RPA smart bots (short for ‘robots’) helps in streamlining online appointments. 

But, How?

RPA bots identify and record crucial factors received in an appointment request, including location, physician, claim carrier, time, and date. These bots then log these factors in a report and send it to the representative/system assigned to confirm the appointments. 

  • Enhanced Patient Experience

Positive patient experience is crucial for the growth and well-being of the patient. 

Effective RPA implementation in Healthcare helps medical providers automate time-consuming and repetitive tasks, with additional benefits like data-digitization, and patient tracking. These factors ultimately add to the patient benefits and enhance the value-based care experience. 

  • Streamlined Workflow

There are several key aspects shared by healthcare providers and patients alike. These tasks include population wellness, case utilization management, and remote monitoring. 

The common theme amongst these tasks is that they all involve time-consuming and repetitive processes- a prime area for Robotic Process Automation. 

  • Increased Employee Satisfaction

RPA bots allow healthcare workers to focus on high-priority tasks by eliminating and automating mundane, tedious, and repetitive tasks. 

Since high-priority tasks ask for creative inputs and add to authority- implementing RPA often results in increased employee satisfaction. 

The higher the employee satisfaction, the higher will be the company’s ROI. 

Get superior RPA consulting services and discover the benefits of Robotic Process Automation for your Healthcare Enterprise. Book an RPA Demo

The benefits of RPA exceed the said examples, for they’re subjective to different businesses. To know more, check out this blog titled: ‘5 Amazing Examples of Robotic Process Automation in the Real World’.

RPA Use Cases in Healthcare

Identifying the use cases of RPA in the Healthcare sector offer businesses valuable insight into why it’s worth investing in new technologies and automating certain tasks- in and out of the AI sphere. 

With a significant chunk of medical practitioners’ time being spent on administrative time, it’s the customer- the patients, who ultimately have to pay the price. 


Automated processes, when compared to manual work, have proven to be faster, more streamlined, and relatively less flawed. 

Let’s discuss the top use cases of RPA in healthcare, for it’d help you to get started on the healthcare automation journey:

  • Speedy Claim Management

Claim management is crucial to the proper functioning of the Healthcare institutions. Here’s a data-point to make our case:

According to the United States Census Bureau, over 90% or almost 294 million people in America are insured. The entire process of setting these claims, if done manually, will have clerical errors that could result in financial pitfalls. 

RPA bots can be programmed to identify compliance and non-compliance related exceptions, and regulations, streamlining the entire process of managing insurance claims. 

  • Workflow Management

Everyday operations of any healthcare institution involve a myriad of mundane yet crucial tasks, including case management, discharge, creating and allocating prescription, patient admission, claim processing, discharge, and more. 

Smart RPA implementation in healthcare can help you not only automate, but streamline, optimize, and accelerate the processes. 

Why automate everyday business processes?

Medical practitioners including doctors, nurses can shift and focus their attention on the patients- something that’s imperative considering the current nCOV Coronavirus Crisis. 

  • Patient Remote Monitoring

RPA in healthcare offers a multitude of benefits, including higher accuracy, and faster processes. These benefits improve patient record management. And, assist healthcare providers in creating a standardized prognosis plan towards desired patients’ health objectives.

If you were to remotely monitor all your patients’ records without implementing Robotic Process Automation, it’d break the bank!

Several studies suggest that health plans and providers across the United States are discovering software agents as a cheap, and cost-effective alternative to their current remote monitoring systems. 

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  • Improved Care Cycle

This is an extension to the previous point perse. Continuous remote monitoring with Robotic Process Automation generates data that can be levied for an accurate diagnosis. And, further helps in creating the best prognosis and individual care cycles.

The interesting bit, though, is that implementing RPA can enable doctors to be widely available to their patients. Let’s understand how.

RPA bots are capable of maintaining and managing all the crucial yet mundane tasks. This creates more time for healthcare professionals to attend and deliver better medical solutions to their patients.

  • Regulatory Compliance

RPA bots ensure that everything they do, trigger, track, trace, or document is logged and systematically stored in well-structured logs. Any report during a healthcare audit is even necessary for regulatory compliance. 

Send these logs to the concerned parties, and ensure your practice’s accountability. This even prepares healthcare enterprises to deal and handle unprepared and sudden external audits (if any).

  • Simplified Appointments

Scheduling an appointment sounds simple. But is it so? We fear not. 

Scheduling and seeing through a complete appointment often includes several complicated (and often implied processes).

For instance, here are the general steps that healthcare practitioners need to follow to schedule a medical appointment:

  • Collect Patients’ basic Information
  • Ask for medical history
  • Check for valid insurance policy number
  • Align patients’ appointment with the Doctor(s) on-board schedule
  • Inform patients/doctors for any changes

An RPA Bot can carry out the said processes quicker, and way more efficiently, cutting operational costs, and promoting efficiency. 

Does it have an added benefit?

Absolutely yes! RPA bots handle all the repetitive and mundane tasks, freeing your workforce to contribute better towards goal-oriented high-priority tasks. 

Closing Words

Implementing new technology does pose potential obstacles, but the benefits far exceed the associated challenges. RPA in healthcare is a win-win situation, for it streamlines the workflow at the doctors’ end while offering superior care to the patients

RPA is revolutionizing the healthcare sector, thanks to the innumerable benefits such as cost-saving, and reduced errors. Consequently, the RPA benefits can be witnessed in all the major industries- manufacturing, retail, data-entry, telecommunications, and BFSI. 

RPA digital workforce offers potential benefits to the healthcare sector, while supporting the shift to remote work, and abetting the WFM (Work From home) as a permanent solution to the Coronavirus pandemic situation.

Having delivered hundreds of RPA services, rest assured that Signity is amongst the top RPA solution providers.

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Kanav Guglani

Kanav Guglani

Currently working as a technical content writer with Signity Solutions, Kanav is a digital nomad with footprints across all the major Digital Channels. When not writing, you'd find him engrossed in books, or tinkering with gadgets.
Kanav Guglani

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