Demystifying 7 Common Chatbot Myths [Infographic]
Chatbots are the talk of the industry for the last few years. Some people call them the greatest invention of the 21st century. While some see them as a threat to mankind. Either way, they are growing quite popular. By the year 2020, over 80% of enterprises will start using them in their business workflow.
However, the issue is that even if we claim to know a lot about Chatbots, we are not much aware of them. Many of us are still having different myths regarding Chatbots that are completely baseless and make no sense. So, what are those myths? Well, we will discuss them all in this blog. Read and find out:
7 Myths about Chatbots (That we believed)
1. Chatbots will steal jobs
This is one of the most common misconceptions that people have about Chatbots. Many of us believe that day is not far when Chatbots will doing jobs that we humans are doing right now, and we all be sitting unemployed.
However, we dig a little deeper into the matter and do some research; we will find out that this myth doesn’t hold much truth. It’s never possible for a customer care chatbot to completely replace humans on a job role.
Here is why:
Chatbots can undoubtedly be of great assistance in analytical situations that demand complex calculations or where you have to make decisions based on data.
However, in situations that require social and interpersonal intelligence, Chatbots will fail because they lack empathy and emotional intelligence humans have.
Even in analytical situations where Chatbots can take better decision, you will still need a human to operate these Chatbots. After all, you can’t give software complete control over your data.
So, don’t worry. Your job is safe. Chatbots are not going to steal it. Your job will just change, and you will handle the tasks that are more important.
2. All Chatbots are same
While they all appear to be the same, the type of Chatbots might vary on the basis of geographical area, language, voice, and personality.
As technology has become advanced, chatbot creators have started targeting a specific audience. So, they are creating different bots (crm bots, job bots, sales bots, customer care bots. eCommerce bots) for different audience regions.
Also, not all Chatbots are based on AI. Some just ask questions and suggest answers instead of relying on free conversation. Their intent is to guide the user through the journey rather than playing the role of a chat buddy.
Roughly you can divide Chatbots into three categories:
- Script-driven: Chatbots that rely on pre-defined scripts to answer queries.
- Interference-driven: These Chatbots use deep learning and cognitive learning to respond like humans.
- Data-driven: This type of Chatbots recognize patterns based on previous learnings and respond according to that data.
So, not all the Chatbots are same. They differ according to their type and have different applications in different businesses.
3. Most Chatbots are spammy
People start believing this myth after they created some lame Chatbot using some basic tool, without any expert guidance, and then it didn’t work.
One thing you need to know is that in Chatbot development, you’ll only get what you are investing. Developing a chatbot using a c-grade Chatbot development tool, without using the help of a Chatbot specialist – only means that it will look buggy and will hardly work. A well-developed Chatbot works with so much efficiency that people can hardly differentiate if they are talking to a chatbot or a human. So, it’s our recommendation that you contact a chatbot development expert for guidance before you start creating your chatbot or even better, hire the best chatbot development company for the work.
4. Chatbots are new
No, they are not. It’s just another baseless misconception that spread with the popularity of Chatbots.
Chatbots are more than 50 years old. The first chatbot, ELIZA was created back in 1966. For decades, we were using it as a therapy chatbot with who people can discuss their problems. Exactly six years later, we had another powerful chatbot PARRY in the market.
By the time we reached the beginning of the 21st century, a powerful language processing chatbot A.L.I.C.E was already there and plans to launch a more efficient chatbot Smarterchild were in action. It’s the same chatbot that later laid the foundation to Apple Siri and Samsung S Voice.
Apple Siri came later in 2010, followed by Google Now, Alexa, and Cortana, which are inseparable parts of our lives. However, the history of chatbot development is much more detailed than this.
5. Chatbots can only answer customer requests
The most common scenario for Chatbots is to answer customer requests and seeing this most of us imagine that this is the only thing they are designed for.
However, this is not the truth. The application of Chatbots can span over a large range of domains. They can be your health counselor, your virtual assistant, your sales mentor, your customer support, your fun buddy, and a lot more. All you need is to figure out how they benefit your business.
6. Only large companies use Chatbots
Another baseless misconception believed by small and mid-sized organizations. The truth is that AI consulting and chatbot technology is inspiring many small and mid-sized enterprises to improve their business efficiency.
Also, due to the availability of free chatbot creation tools, creating a chatbot has become easier and quite affordable for any business. This means Chatbots are not just limited to large companies but has spread their reach to a large audience.
7. You can easily build a Chatbot
Most people believe that Chatbots are plug & play technology. Just a couple steps and the Chatbot is ready.
However, chatbot development doesn’t work that way. Developing a chatbot whether it is a sales, job, customer care or an eCommerce chatbot, it needs proper time, research, and resources. You will have to understand the needs of your target audience and see what problems you can solve for them. Also, once the chatbot is ready, you have to continuously grow the knowledge base and make your chatbot more efficient. You also need to promote the chatbot effectively so that people know about it.
Overall, there is a lot of work involved, and without it, your chatbot is most likely to fail.
Here is the infographic:
So, you see that there were not just one but many things that you were assuming wrong about Chatbots. The blog probably gave you a new perspective. Still, there are many things about Chatbots and Chatbot development that you might want to know, and Signity Solutions can help you with that. Being one of the leading chatbot development companies in India and having built over 300 Chatbots, we can give you a better insight. So, if you are looking to outsource to India then, hire our team of developers now!
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