Everything You Need to know About Robotic Process Automation

June 16, 2020
Kanav Guglani

Automation is the future. This article would educate you about Robotic Process Automation, and everything that’s there to it. It’s high time, the success secret got out!

We live and breathe in a digital world; A world where digital transformation isn’t a choice but a necessity.

And that’s not a plain blatant fact.

The digital world is sprawling and unfolding in front of our eyes- from cars to enterprises, and even the healthcare sector is leveraging the benefits of automation.

Here’s a data test-point:

According to IDC, global enterprises are expected to spend an unprecedented amount of up to $2.3 Trillion on Digital transformation in 2023!

Increased Demand for Digital Automation - Signity Solutions

But that poses an interesting question:

Why would companies spend such a radical amount on digital transformation?

The answer, however, is simple: To stay ahead of the competition curve, serve the customers well, and cut corners in regards to operational costs, wherever possible. 

Automation is enticing for corporations, for it’s the key to increasing profits and promoting efficiency. Though, not knowing which technology to adopt and setting an astronomical automation budget will definitely disrupt your business operations. 

But that’s what this article is about- educating you for the best automation ecosystem (more on that in a while), how to access its benefits for your business, what are the steps, advantages, complications, use cases, and a lot more. 

In this article, you’d find,

  1. What is Robotic Process Automation (RPA)?
  2. Robotic process automation in layman terms
  3. How is RPA different from other traditional automation processes?
  4. How Robotic process automation (RPA) Works?
  5. Market Trend for the leading RPA Vendors
  6. The Benefits of Robotic process automation
  7. The associated challenges with Robotic process automation? 
  8. The Pitfalls of Robotic process automation?
  9. Tips for successful RPA Implementation
  10. Robotic process automation Use Cases- Best Industries
  11. Robotic process automation in Everyday Business
  12. Which Companies are currently using Robotic process automation?
  13. Robotic process automation Implementation Methodology
  14. The Best RPA Tools for Business Process Automation
  15. Myths Associated with Robotic process automation
  16. How to get started with Robotic process automation?

So, let’s start with the basics.

What is the best automation ecosystem for enterprises?

“Robotic Process Automation, aka RPA- without a hint of doubt.”

Why though? Well, Robotic Process Automation (RPA) requires no-to-minimal code, offers an intuitive interface, is relatively easy to set up, and offers a high return on investment to businesses.

But that’s just the tip of an iceberg! Let’s have a closer look at robotic process automation. 

What is Robotic Process Automation (RPA)?

Let’s take a scenario: There’s a part of your job that yields the most productive outcomes. 

What would you rather prefer- working on mundane, repetitive tasks, or focusing on the tasks that spark your interest, and yields a higher ROI?

The later- for obvious reason. Right?

Robotic Process Automation, in the simplest sense, makes that possible. 

RPA software bots mimic and integrate human interactions with digital systems, automating work processes to optimize business operations. 

These RPA bots can be trained to follow a series of specified steps, such as entering data, updating user permissions, creating and sending an invoice, updating spreadsheets, and the likes. 

Let’s Discuss Automation for your Business - signity

Let’s see what the leaders have to say about Robotic Process Automation;

According to the UiPath (the leading Robotic process automation (RPA) tools provider), RPA bots capture data, run applications, trigger responses, and communicate with the set of legacy/digital systems in place to conduct a myriad of repetitive tasks. 

Sounds great. What do you think?

Robotic process automation (RPA) Bot Types

There are two common Robotic Process Automation bots types available in the automation market:

Programmable Bots

As the name suggests, programmable bots work by the set rules and instructions. That is, these bots need to map our the set processes, programmed for specific functions, and maintained throughout the process. 

Intelligent Bots

These bots benefit from AI and ML capabilities to identify and learn how employees interact with different applications. After analyzing huge piles of data, these bots can perform these actions themselves- freeing employees to focus on high-priority tasks. 

Understanding Robotic Process Automation- Layman Terms

Robots and automation can come across as tricky terms, and not having a strong understanding of these concepts will hinder your growth and productivity. 

If we were to talk about Robotic Process Automation (RPA) in layman terms, it is a process specifically designed to carry out functions that ask of an employee to perform multiple tasks, but in a very specific order.

And since the ‘thing’ being automated, and manipulated here is anything but data, a physical robot isn’t needed. The ‘bots’ in question refer to software programs that manipulate data across multiple platforms.  

How is Robotic Process Automation (RPA) different from other traditional automation processes?

In spirit, both RPA bots and traditional automation methods strive to enhance business operations- either by combining the human potential with legacy systems or automating individual processes. 

But the difference between Robotic Process Automation and other automation processes is slightly more than just a hairline. Here are some key pain-points:

  • Unlike traditional automation, that could revamp the entire system, RPA bots work on the level of front-end UI and interact with systems just as any human would. 

  • RPA bots are system agnostic– meaning, they can simultaneously automate processes across multiple applications. 

  • Traditional Automation can’t be updated once set. Robotic Process Automation, on the other hand, is scalable and offers instant upgrades as opposed to traditional systems. 

RPA V_S traditional automation technologies - Signity Solutions

Consider it this way:

RPA works exceptionally well to automate complex processes, and require seamless inputs from a host of other applications and systems in place. 

How Robotic process automation (RPA) Works?

Here’s an interesting proposition that always pops up in regards to RPA bots workflow:

Whether RPA uses actual physical robots to automate business tasks?

Well, the short answer is no. Robotic Process Automation does not employ physical robots to automate and streamline business processes. 

RPA uses software robots, commonly referred to as ‘bots’ to automate business processes. These bots are implemented using various RPA tools and software. 

But how to gain access to these RPA tools and software? 

Through RPA vendors. Although the market is flooded with RPA implementation experts, there are only a handful of businesses that dominate the RPA automation market, namely UiPath, Automation Anywhere, and Blue Prism.

Top 3 RPA Vendors -Signity

To have better insights on different RPA vendors, check out this blog where we compared the features and services offered by these three leading RPA Vendors

Brief Comparison: Market Trend for the leading RPA Vendors

Brief Comparison Market Trend for the leading RPA Vendors - Signity

The graph clearly shows that demand for UiPath is significantly more than that of the other two Robotic process automation vendors. But why?

Here’s a quick analysis that indicates why UiPath dominates the Robotic process automation RPA automation market:

Features

UiPath

Blue prism

Automation Anywhere

Intuitive UI/UX

User-friendly drag and drop designerUser-friendly designerRequires great programming skillset

Trial-Version      

Yes, through a community EditionNo Free-trial is availableFree-trial for 30 days is available

Customer-Demand

Most Popular with Individuals & OrganizationsPopular with OrganizationsPopular with developers and programmers

What are the benefits of Robotic process automation (RPA)?

Robotic process automation offers a plethora of automation benefits to your business.

Let’s understand the benefits with a real-life case study:

David Schatsky, a managing director at Deloitte LP, highlighted a bank’s experience with implementing RPA in a recent study.

The said bank employed 85 bots to run 13 processes, which is FTE equivalent to 200 employees! The result?

The bank was successful at handling over 1.5 million requests in a year whilst cutting operational costs up to 30%. 

The above example is a testament to the fact that RPA is a cost-effective automation tool that businesses need to adapt (for reasons we’d discuss later in this article). 

But, first, check benefits of Robotic process automation: 

RPA Business Process Automation Benefits for Businesses - Signity1. Low to minimal technical barrier

Programming skills aren’t necessarily required to configure an Robotic process automation software robot. Though, having programming knowledge could serve you as an added advantage. 

RPA is primarily a code-free technology, essentially allowing anyone to automate business processes without further interventions. 

2. Meet Compliance Standards

Bots are pre-planned, i.e, they are configured to execute actions as per the set of established rules (unless they are integrated with ML technologies like NLP).

Automation ensures that both sensitive and critical information is processed securely and in compliance with the current GDRP (General Data Protection and Regulation) guidelines.  

3. Enhanced Productivity

In a report by Gartner, a single RPA bot is equivalent to 30 FTE employees. 

Since RPA bots follow a set of pre-established rules and double-check for numbers- process times naturally become far more efficient. 

4. Increased Employee Satisfaction

In a Forrester study funded by UiPath, it was highlighted that post-RPA implementation, 60% of the participants felt happy, and found their work meaningful.

But that’s a big chunk of participants. How can a ‘bot’ create such colossal impacts?

Well, RPA bots eliminate mind-numbing, mundane, and repetitive tasks, whilst allowing the employees to use their cognitive skills to focus on high-value tasks; thus, improving productivity, and employee satisfaction. 

5. Accelerated Digital Transformation

Digital transformation is fundamentally based on technology and associated factors like- how well it is adopted and implemented within an organization. 

Robotic Process Automation provides a fundamental framework that helps your business drive operations autonomously. This, if anything, only accelerates your business’ digital transformation. 

6. Non-Invasive Compatibility

Traditional automation systems compelled organizations to invest resources in new infrastructure, and integrate processes across multiple applications. 

Whereas with Robotic process automation, there’s no such need. RPA sits above the existing layers, without disrupting the underlying systems. This works particularly well with organizations employing legacy systems, where API integration might not be compatible at present. 

The list of Robotic process automation benefits is inexhaustive.

To identify the benefits of automation and how does RPA automation translates success to your business, check out this blog we did highlighting the top 11 benefits of RPA implementation for business processes.

What are the challenges associated with RPA? 

Robotic process automation, albeit relatively new, is being institutionalized by organizations worldwide. You’d be surprised to know that it hasn’t been much time for automation to have gained momentum. 

It was only In May 2013, Mckinsey published a report outlining ‘advanced robotics’ amongst the disruptive technologies- ones that are capable of transforming life, business, and even the global economy. 

Although Robotic process automation promises great benefits, there are associated challenges that your business needs to identify, deal, and overcome effectively.

RPA Challenges for new businesses - Signity Solutions

You can even follow (or save it for later) this RPA implementation guide we did a while back. It’s worth your time!

We’ve outlined the key challenges while implementing Robotic process automation for you can make savvy automation decisions, whenever the situation asks for.

1. Set Reasonable Expectations

The demand for Robotic process automation is at an all-time high, and falling prey to the hype and over-enthusiastic success perspective is nothing new to enterprises. 

Here’s a pro tip: Start by setting clear business objectives. What is it that you want to achieve through automation?

Identify the growth objectives and access if Robotic process automation (RPA) can help you attain them; or is it the hype and vanity-metrics that you’re after? 

2. Wrong Automation Process

Not all processes are suitable for automation. A thumb rule to access a process for automation is to check whether the selected processes comply with the standardized and predictive rules. 

If not, it’d be good to drop it and start-over; saving your time, money, and efforts.

Another crucial point is to check for processes that require repetitive manual inputs and are susceptible to clerical errors.  

3. Mismanagement of Responsibilities

Implementing Robotic process automation the right way will yield positive results eventually, but getting it ‘right’ is where businesses fail initially. 

Whenever an organization tries to implement or adapt to new technology, there’s inevitable mismanagement of responsibilities.

For a successful business process automation, it’s imperative to point out duties and answer questions like- who will be managing what, which process RPA will automate, who will be involved, and the likes. 

4. Inability to Automate Effectively

There are simple processes, and then there are complex processes- Robotic process automation alone can’t effectively automate both of them. 

But fret not, for there’s not one but two solutions. 

You can either redesign the complex process into small sophisticated tasks, and then automate each task individually or, you can integrate Robotic process automation with AI and ML technologies.

For instance, when RPA’s abilities are combined with Natural Language Processing (NLP), these bots can then analyze huge chunks of data, build cognitive abilities, and perform the desired actions. 

Either way, when automating a process, make sure to do it effectively, or don’t do it at all. 

5. Overcoming Technical Issues

RPA’s ease of implementation and customization accounts for its radical success. Though, features like these can often override the technical suggestions and inputs from your technical staff. 

Nonetheless, ensure to establish and follow through RPA maintenance protocols, just in case you face some technicalities down the line. 

Challenges are a crucial part of any technical achievement, but what’s important though, is to acknowledge, and overcome them. 

Let expert RPA developers take care of RPA challenges whilst automating your business processes.

Discuss RPA Implementation Today!

But don’t let these challenges lower your morale. Check out this blog highlighting 5 great real-life implementations of Robotic Process Automation.

What are the Pitfalls of ?

RPA offers ‘n’ number of benefits to businesses, but it’d be naive to quote it beneficial for all sorts of enterprises. RPA automates tasks, which ultimately poses an imminent threat to jobs. 

Pitfall #1

Though enterprises are in continuous pursuit of implementing Robotic process automation and transitioning to the technologies of the future, there’s a dark side to all this positivity. 

Here’s a study to make our point:

According to Forrester research, RPA automation is expected to hijack the livelihood of 250 million workers, i.e, 9% of the total global workforce!

Though, that is not to say that do not invest in business automation technologies. Change is the course of business and not abiding by the changes will only make your obsolete. 

Pitfall #2

RPA implementation fails more often than you’d like it to be.

Even if you could mitigate the actual workforce conundrum, RPA fails more often than it starts to even yield benefits. And the reason isn’t the technology itself. 

RPA Failure- Lack of resources - Signity

Wrong implementation, wrong processes automation, lack of inputs, and a wide array of other reasons add to RPA failure (refer to the challenges stated above). 

In a 2017 McKinsey & Company report, it was highlighted that more than half of RPA programs are put on hold just after inception, whilst several CIOs blatantly refuse to automate their processes. 

Why?

For implementing bots and automating processes demands for resources, and is far costlier than it appears to be on the surface. Moreover, positive economic outcomes aren’t assured- they’re, if anything, a far fetched idea that entrepreneurs desperately seek to be true.

To put it another way:

Whilst it is possible to automate 30% tasks, the results needn’t translate to 30% cost-reduction. On the contrary, the operational costs are only likely to spike, leaving RPA as yet another standalone process. 

Now that we’re well aware of the basics, advantages, challenges, and even pitfalls, let’s shed some light on RPA use cases for the major industries.

Tips for successful RPA Implementation

If we take a step back and refer to the Deloitte’s Global RPA Survey from 2018, it calls attention to the fact that 1 out of every 4 executives overseeing transactional operations shares the opinion that increasing and investing in automation needs to be amongst the top strategic priorities for successful business growth.

Tips for Successful RPA Implementation - Signity Solutions

However, considering the associated challenges and pitfalls, it’s okay to feel overwhelmed by the uncertainties. But don’t worry- we got your back.

Working with the leading RPA developers, we’ve devised some tips and strategies that could come handy for a successful RPA implementation.

Here are the best ones for your reference:

1. Run a cost-benefit analysis

RPA is cost-effective in the long-run, but initial implementation costs are rather high. The smart approach is to compare the investment with expected ROI and let that comparison be the anchor for your RPA decisions. 

Another tip is to involve relevant stakeholders along with the RPA assessment, let them conduct an opportunity scan, and witness the benefits first-hand. 

2. Automate in Parts

Robotic process automation is well accepted across industries for- it’s easy to scale, requires no to minimal coding, and is highly customizable. Also, since RPA easily integrates with the existing legacy systems, you need not revamp your entire infrastructure when automating business processes.

But what exactly are we suggesting?

The point is, even after a host of benefits, automating your business processes is an on-going process. It’s not a one-time job. 

Not that you can’t automate your entire business processes at once, you absolutely can; but as we shared earlier, not every process is ready for automation, yet. 

That said, you need to test the benefits of various Robotic process automation solutions for different business processes on a timely basis, and implement them strategically to gain the maximum ROI. 

Automate Repetitive Tasks - Signity

3. Build Team Awareness

Consider it as one of the most important aspects of effective RPA implementation across your business processes. 

There’s this hoax surrounding RPA that it would leave people jobless- it isn’t true.   

You’ve to bring your team to a common understanding that RPA and your actual workforce go hand in hand; one doesn’t replace but substitutes each other. 

A business initiator must make the team believe (either through practical experience, or conviction) that RPA services are aimed at increasing efficiency, and streamlining business processes; nothing more, nothing less. 

4. Choose the Right RPA Tool

The automation sector offers a myriad of RPA tools, each one a little different than another. Though subtle, these differences can either make or break your business. 

One of the best practices to choose the right Robotic process automation tool for your business is to have an established goal(s) that your business is striving to achieve. 

To put it even more plainly:

Think of your RPA goals in terms of ‘good for’, and not just ‘good’.

When you align your thoughts following this particular pattern, you’d have a fair idea of your organization’s current objectives, goals, and available tentative resources- all of which will help you choose the right RPA tool for automating your business processes 

5. Take inputs from your IT Personnel

RPA has gained rapid traction for its easy set-up, and no-code functionalities. But you’d be naive to take that statement as it is and let the business initiator head the entire RPA automation project. 

Including your IT personnel would not only help you choose the right RPA tools, but their expertise can be levied to train the rest of your team concerning the different stages involved in Robotic Process Automation. 

6. Don’t Automate to Forget

If you’re new to automation, any RPA project would introduce significant changes to your business. Not to mention the GDPR` guidelines and the risks regarding data and access security.

Yes, the purpose of Robotic process automation is to automate business processes and free time for your employees to focus on high-priority tasks, but in the initial stages, you’re ought to keep an eye for the bugs, and fix them proactively.

Additionally, have dedicated RPA skilled developers on-board to ensure that the automation changes are relevant to your objectives, and aligned with the market fluctuations. 

RPA Use Cases- Optimal Industries for Automation

“Opinions sway; facts remain unswerving.”― Matshona Dhliwayo

If you’re with us so far, you might have noticed that we’ve levied the power of facts to make our point, wherever possible. And the quote stated above defines the reason quite well. 

RPA Use Cases- Industries we serve - Signity Solutions

That said, here’s yet another key highlight from Deloitte’s Global RPA Survey Report:

‘86 percent of participants indicate that their expectations of productivity improvement from RPA were met or exceeded, while the same is true of 61 percent with expectations on cost reduction’. 

RPA improves business metrics exponentially, but its effects vary across different industries.

Here’s a run-down of Robotic Process Automation examples and use cases for all the major Industries:

1. RPA in Finance & Banking

Data breaches are common these days, making it pivotal for banks and other financial institutions to prioritize data privacy and security databases. 

Robotic Process Automation helps automate verification and various associated steps, flagging suspicious activities from the get-go. 

Here’s a real-life RPA use case for the Finance and Banking sector:

United Overseas Bank (UOB), post employing RPA, witnessed a significant drop in process request time for credit requests.

2. RPA in Insurance Services

Business process automation is effective for the Insurance industry, for it deals with an overwhelming boatload of data, and recurrent processes. 

In Insurance, the advice notes generally route between the brokers and central repositories, consuming both time and manual resources. And in case an advice note gets missing, the entire process starts all over again- repeating the same cycle.

What Robotic process automation does is it essentially creates a link between the front-end and the back-end operations, radically reducing manual labor, and eliminating the dangers associated with theft. 

3. RPA in Retail and Inventory Management

Retail is a consumer-driven industry, and thanks to the current lockdown situations, it’s growing at an exponential rate. To sustain the growth rate, and evolve technologically, there’s an immediate need to automate the backend processes in the Retail sector. 

For instance, consider this Forbes article that talks about Forrester predictive analytics in regards to RPA and Automation, and their collective impact on the retail services, and backend desk-tasks.

Here’s another report that shares some profound insights on the Robotic Process Automation market and how it’s estimated to grow up to $20.7 Billion by 2026!

In other words, new-age retail startups, and organizations with limited resources can benefit from RPA by using it as their digital labor- automating tasks that pertain to Inventory management, order processing, front-end chat assistant, and more. 

We did a detailed analysis of RPA and its impact the Inventory management, discussing the pros, the challenges, advantages, and whatnot. Check out this blog for further reference. 

4. RPA in Manufacturing

As discussed in the previous point, RPA refines inventory management and helps to automate the tasks that are time-consuming and repetitive, but fundamental to the workings of a business. 

Building up upon the same principle, RPA implementation can assist in adapting and modifying the manufacturing operations as and when the industry demands (or changes). 

5. RPA in Healthcare

Automation can assist the healthcare sector in more ways than one could perceive. 

Take current scenarios as an example, with doctors and nurses watching patients on the frontline, there’s a huge gap towards performing back-end tasks that involve recording patient information, claim administration, denial, and more. 

Smart RPA bots can automate these processes and assist healthcare professionals to streamline processes, bring-down operational cost, and be more mindful when monitoring patients. 

RPA technology, tools, and even vendors are relatively new to the automation industry. Having said that, it’s pretty evident that RPA is still in its rudimentary stages, and so are the use cases.

If your industry isn’t included in this concise list, don’t worry. 

Connect with our expert RPA developers to know how RPA can assist with your business process automation. Invest today, and be future-ready!

Request a free consultation

RPA Uses for Everyday Businesses

Let’s shed some light on general processes (processes that are common across cross-industries) that can benefit from Robotic Process Automation.

1. Customer & Employee On-Boarding

Either way, both of these categories involve heaps of paperwork, vetting, and a constant to-and-fro between you and the concerned party. 

Using RPA with smart ML solutions (NLP), you can design an automated on-boarding process that seamlessly sifts through the data and integrates with your existing infrastructure and systems.  

2. Attendance Tracking

Have you ever heard the term ‘Learned careless’? It’s pretty common in the corporate culture. 

What we’re getting at is- Employees don’t generally abide by the attendance management system in the name of learned carelessness.

Automating attendance tracking with RPA prevents workflow disruptions and even aids with the primary functions of a human resource manager.  

But how?

Well, smart RPA bots can cross-check self-reports against the logged time and intimate the HR manager for recurrent inconsistencies. Further integration in AI can even help your organization with resource reallocation in times like these- when the world is suddenly hit by a pandemic.

3. Data Migration

Data migration, in the simplest of sense, is migrating data from one system to another. Now, this ‘other’ system here could be a new infrastructure, a new software, a takeover, or anything. 

RPA serves as an excellent choice for data migration, for the ‘bots’ can be trained to look out and check for details that a human eye can easily miss. 

Take an example of a company acquisition. In such a peculiar case scenario, every detail (even the minute expenses) needs to be transferred to the new company. If done manually, not only it would take ages, but will also cost you a fortune. 

With proper planning, however, RPA will serve as a cost-effective solution, and help in cutting down the processing time- all that whilst accelerating the overall transfer. 

4. Payroll Processing & Management

Payroll is an apt domain for Robotic Process Automation- for it involves numbers, is repetitive, and something that organizations can’t do without- no matter what. 

Since it involves scrutinizing large chunks of data and then formulating paychecks based on a certain set of rules, the risk of error is typically high. 

RPA bots eliminate this risk whilst performing and executing these calculations in less than half the time an HR manager ever could. 

Benefits, you ask?

No Delayed payment, Increased level of job satisfaction, motivated employees, and a positive correlation between personal and business objectives. 

5. Automatic CRM Updates

If you hire someone for sales, it’s because they’re good at sales, and not logging in data into CRM software, maintaining spreadsheets, or slogging their way through other crucial, yet mundane desk tasks. 

Integrate RPA with your business processes, and let salespeople do what they do. RPA ‘bots’ will automatically look for different inputs, gather intelligent intel on your leads, and maintain proper sheets in your enterprises’ CRM. 

Now that we’ve mentioned CRMs, do you know that Zoho CRM comes pre-equipped with all the tools that an enterprise like yours could ever ask for! The cherry on top? They offer these services as economical cloud-based Saas plans. 

6. Customer Support

The success of any business is determined by its customers.

The modern customer is busy and accustomed to quick-fix solutions. Waiting in long queues, and being transferred from one executive to another will only hamper your customer experience. 

Instead, use RPA bots as a first line-of-contact with your business. Automated customer support systems can quickly sort through queries and provide an initial response to your customers. 

Though, you can always take things a notch higher by integrating these bots with Natural Language processing. AI Integrated RPA bots would have cognitive abilities to understand your customers better and reply contextually- saving both your time and resources. 

Which Companies are currently using RPA?

As we discussed earlier in the RPA use cases section, there are multiple industries including F&A, Banking, IT, HR, Telecom, and even Government that currently employ robotic process automation to their business processes. 

Here are some major conglomerates and established corporations that currently benefit from Robotic Process Automation:

  • HP
  • Nasa
  • AutoDesk
  • FujiFilm
  • DHL
  • Infosys
  • PWC
  • IBM

RPA Implementation Methodology

It’s no surprise that when a company commences on an automation journey, they are introduced to a host of obstacles, including challenges like consistency, adaptation, automation anxiety, and all the others we’ve discussed so far in this article. 

The key, however, to overcome these challenges, and avoid the technical pitfalls is to follow the right Robotic process automation Implementation Methodology.

Steps for right RPA Implementation - Signity solutions

That said, here underlined are some critical points regarding the Robotic Process Automation bot development lifecycle.

1. Project Preparation

Before embarking on your automation journey, it’s always advisable to take your time understanding and capturing the processes. The critical aspects that pertain to project preparation include:

  • Developing a project timeline,
  • +-Setting goals and achieving milestones,
  • Determining teams’ roles regarding automation.  

But how do you plan on executing these individual tasks?

Segregating your teams into different groups can help with correct process assessment and quicker implementation. The ideal three groups include:

  1. Domain Experts, for they’re familiar with the industry needs and fluctuations.
  2. Process Experts, for they’re experts in context to the concerned processes.
  3. And Operational Experts, for this is the group responsible for running the processes on the ground level. 

See where RPA Fits Into your Automation Landscape - Signity

2. Analyze Process Automation Potential

The simple objective of this stage is to access the identified processes for Robotic Process Automation and prioritize other potential use cases for automation. 

The purpose?

This would help you (the business initiator) secure buy-in from the stakeholders, better understand the implications of automation, and identify processes that could benefit from artificial intelligence and machine learning capabilities. 

3. Bot Design and Development

Bot Design

Designing the RPA bot automation map is as important as the actual automation itself. The map helps in outlining exact steps that can be automated, identify the leakages in the process flow, and test automation for the set industry Robotic process automation standards. 

In a nutshell, this stage helps the design and development team to access the to-be automated business process with the business case, and articulate a precise ROI. 

Bot Development

Once the business case is established, RPA developers and technical architects use coding methodologies like Agile and DevOps along with RPA tools to create the required RPA bots. 

If we consider the rising RPA trend,  

Modern-day organizations are exploring and employing hybrid RPA deployment methodologies to accelerate delivery, and streamline processes amongst different operating teams.

4. RPA Implementation

The final stage of a successful RPA methodology is implementation. But creating an implementation roadmap, templates for documenting automation, and fulfilling other technical nuances is easier said than done. 

Working with UiPath certified RPA developers, and acing the latest experienced resources, Signity can assist your organization with a successful RPA implementation; not to mention the other steps involved with RPA methodology. 

5. RPA Tools

We could start by listing down the leading RPA tools, but what good would that be if you weren’t aware of the types?

So, let’s start by briefly describing the types of RPA tools.

Types of RPA Tools

RPA bots, can be divided into four major categories.

These categories aren’t new in themselves- consider them as mere extensions of the previous generation of traditional bots.

types of RPA Robots - Signity Solutions

1. Excel Automation Bots

Excel automation bots account for bots that offer simple automation solutions.

2. Programmable Bots

These bots are programmed to interact and collect data from different systems based on your business processes, requirements, and automation inputs. 

3. Self-Learning Bots

These bots leverage AI capabilities to identify, and track human actions with different systems. Upon collective enough data, self-learning bots can execute the same functions more efficiently. 

4. Cognitive Bots

These are self-learning bots integrated with machine learning capabilities like Natural Language Processing. 

The upside to using these bots is they can handle unstructured data, make complex decisions, and sort through heaps of unstructured data.

Now that we know the types of RPA bots, let’s shed some light on the leading RPA tools.

The Best RPA Tools for Business Process Automation

#1. UiPath

Gartner’s 2019 Magic Quadrant elected UiPath as the leader for Robotic Process Automation Software for 2019. And it rightly deserves to be at the top. 

Designed in a user-friendly manner, the UiPath tool promotes easy installation across multiple OS’ and remote servers.

UiPath robots can be easily accessed, managed, and tweaked for better performance using another entity referred to as Orchestrator. 

Signity Solutions is a certified UiPath RPA implementation partner. Let us assist you with the best automation solutions for your business. 

Signity is a Certified UiPath RPA Partner

#2. Automation Anywhere

Automation anywhere offers a bot store, featuring a variety of bots for a wide range of automation needs. 

If your business requirement is to automate standard tasks like data extraction, or take customer feedback, process invoice, or conduct other back-end tasks, Automation Anywhere has you covered. 

The plus point:

Automation Anywhere offers a free* ‘community version’ for businesses and individuals who are just starting out on their automation journey or have financial constraints. 

#3. Blue Prism

If you’re searching for a relatively ‘code-free’ RPA automation tool, Blue Prism it is. 

Blue Prism smart RPA bots come integrated with AI and ML capabilities, allowing them to learn new patterns, and become more adept at handling instructions in real-time. 

With added support for APIs and third-party integration, choosing Blue Prism as your primary RPA tool makes automation even more effective. 

#4. Pega

Pega offers premium Robotic process automation development services along with a host of other services including DevOps support, chatbots, and more. 

Desktops servers are compatible with Pega but the company offers them as cloud-based automation solutions.

If your business requirement is to automate crucial processes, such as financial transactions or customer onboarding- Pega might serve as a suitable fit. 

#5. Kofax

Kofax RPA tools, albeit virtually, offer easy integration with any content management system. So if you need a tool that offers seamless integration, you can’t go wrong with Kofax. 

Kofax brings a traditional programming approach to the table and takes instructions in either of the two languages- Python, or Java. 

Acquire, sort, and deliver data to the system of applications with Kofax.

Offering seamless integration, Kofax RPA bots are regarded amongst the most efficient automation tools in the industry.

Here’s a comprehensive comparison of the aforementioned RPA tools:

RPA Tool

Free Version/Trial Version

Usability

UiPath

Offers a complimentary community editionIntuitive Visual UI, Drag & Drop Functionality, No-code

Automation Anywhere

A free community edition with basic featuresAi-Augmented RPA bots, Drag & drop functionalities

Blue Prism

30-days free trialDrag & drop functionality, Enterprise-rich features

Pega

30-days free trialDesigner Studio with Intuitive dashboard

Kofax

30-days free trialBuilt-in Analytics, Unified UI/UX experience

Myths Associated with RPA

Having gained enormous hype in such a relatively short period of time, it isn’t surprising that the market is flooded with Robotic process automation (RPA) myths misleading entrepreneurs on this amazing business automation journey. 

Myths Associated with RPA - Signity Solutions

Here are a few myths you’ll find floating around the Internet:

1. You need proficient coders to engage with RPA tools

That’s not entirely true. Any business initiator can benefit from RPA tools provided they know how the software integrates and works with the front-end processes.

2. RPA software runs on its own

RPA runs on its own if integrated with AI and ML capabilities. Albeit after that, in initial pilot phases, you’re ought to feed data to the RPA bots, redirect them tasks for automation, and proactively look out for bugs and issues.

3. RPA is too expensive for startups

RPA isn’t expensive if we consider the benefits in the long run, for the benefits far exceed the initial costs. 

An established small or medium-sized corporation can integrate RPA with its business processes but the initial costs are generally high. This cost, however,  is recovered in higher profits over a couple of years. 

4. RPA serves a few key industries

An RPA bot can automate all sorts of structured backend processes, including taking orders, processing payments, and more. These processes are common across industries- irrespective of their niche or expertise. 

How to start with Robotic process automation?

It’s relatively easy to start with Robotic Process Automation; unless it isn’t. 

RPA comes wrapped in the box of promises including easy implementation, no-coding, and whatnot. 

Whilst these features are helpful and take some weight off your teams’ shoulders, but you still need expert RPA developers to figure out the- ‘Whys, Whats, and Whens’. 

There are two general approaches to start with RPA:

Approach #1

The first approach to implement Robotic Process Automation comprises of 4 steps:

  • Start Small

  • Identify high-value RPA processes

  • Measure vendors against your business requirements

  • Try multiple RPA tools and software

  • Set systems to measure Robotic Process Automation performance against your business objectives

Approach #2

You can get sideline during the pilot phase if you’re not aware of the intricacies with implementing Robotic Process Automation.

Outsource RPA development and let RPA experts do what they do best, whilst you and your organization reap the benefits of automation. 

That’s where Signity comes into the picture. Working with the leading RPA developers, we suggest and deliver the best RPA solutions that comply with your established budget. 

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Kanav Guglani

Kanav Guglani

Currently working as a technical content writer with Signity Solutions, Kanav is a digital nomad with footprints across all the major Digital Channels. When not writing, you'd find him engrossed in books, or tinkering with gadgets.
Kanav Guglani

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